Burlington United Methodist Family Services offers various services to people in West Virginia and Western Maryland. The organization faces significant challenges due to key personnel nearing retirement without a strategic IT leadership role. Burlington United Methodist Family Services requires help eliminating manual and inefficient processes to enhance customer service.
Their paper-based human resources and accounting systems must be automated and transferred to digital platforms. Hartman evaluated Burlington United Methodist Family Services IT system and developed a roadmap and budget to address the deficiencies and future-proof their services.
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