What To Look For In Telehealth Software - Hartman Executive Advisors

The use of telehealth software has become more common in recent years. In fact, an estimated 76 percent of hospitals in the U.S. now use some form of virtual care to connect healthcare providers and patients at a distance using live video and audio, according to the American Hospital Association. The move towards telehealth has helped more people gain access to medical care, resulting in improved patient outcomes. Telehealth can also help save time, reduce practice overhead, and enhance healthcare quality. Today, there are many telehealth software solutions available to hospitals, medical offices, and clinics. When comparing types of telehealth software, take into account factors like accessibility, security, and ease of use.

Factors To Look For In Telehealth Software

Healthcare facilities are under high pressure to deliver quality medical care while keeping costs low. The software has the ability to meet these demands. According to a study published by Massachusetts General Hospital, 68 percent of patients rated virtual visits at a 9 or 10 on a 10-point scale.

In addition, 62 percent of patients reported that the quality of the virtual visits was very similar to in-office visits, resulting in a high level of patient satisfaction. However, it is important to do extensive research before choosing telehealth software to ensure that the platform meets the facility’s unique needs and preferences. When reviewing software options, consider how the software was built, what features it offers, and how much it will cost to use, including the initial investment and any monthly subscription fees. Also, consider if the software is customizable and can be modified for the business. Here are some other factors to look at when shopping for telehealth software:

Easy For Providers & Patients

Adapting to new technologies can be challenging for providers and patients alike. For this reason, it is important to find telehealth software that is not too complicated to use and can be easily learned without a major time commitment. One way to make it easy for patients to obtain healthcare services is by choosing software that can be accessed on the web instead of downloaded to a device. Some patients may be unfamiliar with how to download and launch software or could have limited space on their hard drives. The software should also be fast to access, meaning one-step logins and minimal clicks.

Mobile Accessibility

The rapid growth of technology has made it possible to access the internet from a wide range of devices, such as desktops, laptops, tablets, and smartphones. As not all patients have each of these devices, it is important to choose telehealth software that is able to operate on all PCs and mobile devices. Also note what operating system the software can be used with, such as Windows or Mac. When a telehealth software platform is chosen that supports full mobile capability, practices can quickly schedule patients, access payment information, check patient records, and correspond with patients in real-time on any device.

Secure Platform

Telehealth software is responsible for storing and transferring sensitive patient information. Therefore, it is critical to have software that is highly secure and HIPAA-compliant. Opt for software that offers data security features, such as encryption, which make it possible to keep private patient information safe during online consultations. Telehealth software should also be integrated with other medical software in a safe and secure way that does not create security gaps. Pay attention to how the software integrates with other types of software, such as electronic health records and billing solutions.

Efficient Customer Service

Excellent customer service is a must when trying to integrate any new system into a new or existing business. Look for a telehealth software platform that comes equipped with technical support that can walk the business through the setup and use of both providers and patients. Tech should be available in multiple ways, such as by email, chat, and phone. Customer service reps should be friendly, knowledgeable, and prompt to ensure that any problems are quickly remedied without lengthy disruptions to the business. Ideally, customer support for telehealth software should be available round-the-clock. Some telehealth software companies even match businesses with their own personal coach who will answer questions and assist with the program launch.

Work With The Telehealth Software Selection Experts

In an age of worldwide pandemics and stay-at-home orders, having the ability to receive high-quality healthcare at home is essential. Fortunately, there are now many options for telehealth software that medical practices can use to remotely connect with patients on any web-enabled device. This digital tool can be highly advantageous for both providers and patients if the practice chooses the right software. To learn more about what to look for in telehealth software or for assistance choosing the proper software for your business, contact the experienced consultants at Hartman Executive Advisors today.